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DollFace Return and Refund Policy
Thank you for shopping at DollFace! We want you to have the best possible experience when shopping with us. Please take a moment to read our Return and Refund Policy to understand how returns and refunds work.
1. Returns
1.1 Clothing and Bags We accept returns for clothing and bags only. If you have purchased clothing or a bag from DollFace and are not completely satisfied with your purchase, you may request a return.
1.2 Excluded Items Please note that items falling under the following categories cannot be returned:
1.3 Return Eligibility To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
1.4 Timeframe Returns must be initiated within 15 business days from the date of your purchase. Any returns requested after this period will not be accepted.
2. Refunds
2.1 Order Not Received If you have not received your order within a reasonable timeframe and there is no evidence of delivery, you may be eligible for a refund. Please contact our customer support team to initiate the refund process.
2.2 Refund Process Once your request for a refund is approved, we will process your refund within [X] business days. The refund will be issued in the original payment method used for the purchase.
3. How to Initiate a Return
To initiate a return or request a refund, please follow these steps:
3.1 Contact Us Contact our customer support team at [support@dollface.com] with your order number and a brief explanation of the reason for your return or refund request. We will guide you through the process and provide you with any necessary instructions.
3.2 Return Shipping If your return is approved, you will receive instructions on how to return the item. Please ensure that you package the item securely and consider using a trackable shipping method. DollFace is not responsible for lost or damaged returns during transit.
4. Contact Information
If you have any questions or concerns about our Return and Refund Policy, please do not hesitate to contact us:
Email: [support@dollface.com] Phone: [Customer Support Phone Number]
5. Updates to Our Policy
DollFace reserves the right to amend this Return and Refund Policy at any time. We encourage you to review this policy periodically for any updates or changes.
Thank you for shopping at DollFace. We appreciate your trust in us, and we are committed to providing you with the best shopping experience.